Exchanges and Returns

• Babywearing is an art that may take time to master. If you have difficulty with your sling or pouch please read through the wearing instructions and watch the videos on this page before returning it. Still frustrated? Contact us via e-mail or phone at 888-285-0044. The months or even years of convenience and cuddling make it well worth a few days of effort.
• Buy with confidence! If you are not completely satisfied with any item you buy from us, you may exchange or return it within 30 days of shipping date. The package sent back must be postmarked within the 30 day period. If returned after the 30 day period, only ZoloWear credit will be issued.
• Returns and exchanges must be like new for a full refund. Returns must include wearing instructions and DVD. Slings returned without a DVD will be refunded minus $10 for the DVD. If you returning your order and you received "Free Shipping" on it, $5 will be deducted from your refund to cover the cost of original shipping to you.
• Additional shipping charges apply to exchanged items.
• You do not need to contact us before making an exchange, unless you are exchanging for a limited edition item that might sell out.
• In the case of a ZoloWear error, please contact us so that we can send you a replacement item and a postage paid envelope.
• If you are pregnant, please let us know your due date when you make your purchase, and you may return or exchange your items within 30 days of your baby's birth date. Slings must be like new for a full refund.
• To exchange or return your item(s), fill out and mail this completed form and your item(s) to:
  
      ZoloWear, Inc.
      ATTN: Exchanges and Returns
      8525 Jackrabbit Road, Suite B
      Houston, Texas 77095
  
  
• You may wish to purchase insurance on your package, as ZoloWear cannot be responsible for packages lost in the mail.